Tenant Maintenance Procedures

Emergency Defined

Any situation where the health or safety of the resident has been threatened and/or the structural integrity of the property has been compromised.

Example Emergencies:
Fire, tree fell on the roof, sewage backup, gas odoor, flooding, broken water pipes, electrical arcing or sparking or electrical fire or other serious issue, or the furnace is out if it is winter.

If the emergency is life threatening, call 911 immediately.

If you smell gas or a Carbon Monoxide Detector is alarming, turn off the gas shut-off to the utilities, open the window and contact your gas company emergency contact number.

For all other emergencies, please contact us at 701-730-0161

The following are NOT emergencies

•Appliance outages
•Air conditioner failure
•Locking yourself out of the property
•Garage door failure

Non-Emergency Maintenance Procedures

It is the policy of Schilling and Sons LLC that all non-emergency maintenance requests be in writing through our online Maintenance Request form. If you are unable to successfully submit an online Maintenance Request, you may alternatively call 701-730-0161, however, for the fastest service, please follow the steps below.

Non-Emergency Maintenance Procedures

It is the policy of Schilling and Sons LLC that all non-emergency maintenance requests be in writing through our online Maintenance Request form. If you are unable to successfully submit an online Maintenance Request, you may alternatively call 701-730-0161, however, for the fastest service, please follow the steps below.

Fill out the required fields on the form
Describe the maintenance request in detail and upload photos
Once your request is submitted you will receive:
 •An initial confirmation email
 •An email with detailed instructions to expedite your request
 •Contact information for setting a Service Call appointment.


Service Details and Limitations

Availability of contractors will dictate our response time. For example, weekends, holidays and extreme weather conditions can delay repair services.

Do not expect cosmetic corrections.

Large repair efforts may require that we get additional estimates, or require multiple vendors, estimates, or track down parts.

You will be responsible for:
  •Missed appointments. The cost of a trip charge if you schedule an appointment and fail to show up
  •The cost of repairs outside of normal wear and tear.
  •The cost for clearing plumbing obstructions (i.e. clogged drains and toilets).
  •The cost of repairing a furnace that failed due to neglecting to change the furnace filter each month.
  •The cost to repair a water softener that failed due to running without salt.
  •Failure to pay these charges could cause a default on your lease agreement.

Scheduled Maintenance - The property may require City Licensing Inspections, corresponding repairs, seasonal maintenance, outside appraisals or property reviews. Every effort will be made to give you at least 24 hours advanced notice of the visit, a window of time and arrangement instructions for accessing the property.


Maintenance Request Agreement

Missed Appointment Charge
If you schedule an appointment with a contractor and fail to show up, you will be responsible for their trip charge.

Maintenance Charge Backs
Schilling and Sons is responsible for repairing or replacing items broken by normal use. Occasionally, residents cause damage by accident, misuse or abuse. If the maintenance contractor reports to Schilling and Sons that the damage was not caused by normal us, we will charge the repair back to you. Failure to pay for these charges could cause default of your lease. ** Charges to the tenant for any of the above will also incur a mark-up of 10% (minimum of $25) from Schilling and Sons for coordinating the services.

Scheduled Maintenance
Some owners have requested that Schilling and Sons perform certain services on the property automatically in order to keep it in good condition. These services may be done with little or no notice to you. For instance: fall and spring landscaping, gutter cleaning, HVAC service, termite inspections, etc. City License Inspections may also be scheduled as required. If these services require contractors to enter the property, every effort will be made to set an appointment with you at least 24 hours in advance of the visit.


Schilling And Sons, LLC is a Screened & Approved HomeAdvisor Pro